Texas A&M University-Kingsville

Texas A&M University-Kingsville Seeks Student Feedback Through New Survey

KINGSVILLE - April 29, 2008

Contact: Julie Navejar
julie.navejar@tamuk.edu or 361-593-2590

In order to learn more about the student satisfaction with campus programs and services, Texas A&M University-Kingsville is currently administering the Noel-Levitz 2008 Student Satisfaction Inventory (SSI) as the spring semester draws to a close. Dr. Dann Brown, dean of University College and Dr. Terisa Remelius, vice president of Student Affairs, are co-sponsoring this online survey through May 16.

“The Student Satisfaction Inventory provides an important measure of student satisfaction and the importance of campus services and issues to students,” Brown said. “Students will receive an email directly from Noel-Levitz which will invite them to participate. The survey takes 15 to 20 minutes to complete. The end of the semester is a busy time for all students; however, these responses and the reports we will receive from Noel-Levitz are important because they will be used to improve the experience of Javelinas for years to come.”

“Assessing our progress in serving our students through high-quality programs is crucial as college costs continue to increase,” Remelius said. “I am looking forward to sharing these results with our faculty, staff and students next fall so that we can partner in the improvement of campus programs and services. The SSI provides students with the opportunity to voice their opinions and share their concerns, a process of great value to our efforts to help students be successful as they strive to complete their college degrees.”

Faculty and staff will also have a chance to share their perspectives on campus services next fall when Brown and Remelius coordinate the Institutional Priorities Survey, an additional Noel-Levitz product. This survey will be used to identify areas of agreement and disagreement between students and campus personnel with the goal of improving campus services for incoming and continuing undergraduate and graduate students.

Campuses partner with Noel-Levitz to help identify and overcome obstacles to student retention and persistence to graduation. A unique characteristic of the SSI is that it compares student satisfaction with services to the relative importance placed on specific services. The difference between these responses is defined as a performance gap, a valuable measure of the overall campus climate and commitment to high-quality customer service.

For more information call 361-593-3290 or 361-593-3612.


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