iTech F.A.Q. (Frequently Asked Questions)

Welcome to the iTech FAQ for Apple/Macintosh Troubleshooting Tips! Here you will find timely and short answers relevant to various issues surrounding problems on Apple/Macintosh devices. If you do not see what you were looking for, please submit a ticket, via our website, call us at: (361) 593-4357, or visit us in person at the Jernigan Library in the main commons area.

What Anti-Virus Program do I need?

iTech Support Services requires that all Mac/Windows computers/laptops have an anti-virus program installed.  

iTech Support Services provides McAfee for Macs for all students.  Click here to access the program for download. Scroll down to download VirusScan Intended for Home Use for the Mac.

If I have McAfee installed and it has expired?

Some Mac users have uninstalled McAfee by dragging the application from the Applications folder and into the trash can.  Others have used the following steps to uninstall McAfee:
Steps to uninstall:

  1. Click Go from your Finder window.
  2. Select Applications.
  3. Double-click the McAfee Internet Security Uninstaller.
  4. Select the checkbox beside Uninstall SiteAdvisor.
  5. Click Continue.
  6. Enter your admin password and click OK.
  7. Click Finish.

What if I cannot uninstall McAfee?

There are programs that can help to remove McAfee from your Mac, such as the McAfee Virus Scan Uninstaller (formerly known as Virex).
However, another step you can take to help uninstall McAfee is to follow the instructions listed below:

To uninstall McAfee on Macintosh computers:

  1. Log on as an administrator or with root account permissions.
  2. Open the Terminal window.
  3. Type sudo /Library/McAfee/cma/uninstall.sh and press ENTER.
  4. Type the logged on administrator or root account password and press ENTER to uninstall the Agent.
     
    NOTE: During the removal, you will see the following messages: stopping McAfee agent and McAfee agent stopped.
     
  5. Restart your computer when the uninstall is complete.
Please Note: iTech Support Services does not support, authorize, or enforce the use, installation, or management of these instructions. By using the information above, you are solely responsible for your un-installation, management, and use of these commands. Please exercise caution when typing this information.

How can I stop Wi-Fi from automatically changing on my iPhone?

If you walk into different areas on campus and notice that your iPhone is automatically changing the network it was connected to, you can stop it by going into your settings, click on Wi-Fi, then turn off the, "Ask to Join Networks" option.

iphone

What wireless networks are available?

The university provides near campus wide wireless connectivity to all current faculty, staff and students. Simply select either the javNET, javNET2, or javNET3 wireless SSID in your WIFI setup. Additional details are available here.

Be advised that any other networks than those listed above are not authorized TAMUK wireless networks.

What if my Wi-Fi connection keeps dropping or is slow?

If you're experiencing drop-outs or slow performance (especially after an update to the latest iOS version) —and the other devices and machines are working fine with Wi-Fi—then click on the Reset Network Settings option under General > Reset in Settings. Any incorrectly configured network connections or temporary bugs should be cleared out by this action, though you'll need to take a few moments to reconnect to your Wi-Fi afterwards.

Apple itself recommends getting your device to forget the Wi-Fi network you're connected to and then reconnecting from the beginning: this tells the wireless network to treat it as a new piece of hardware and may help resolve the problems with the previous connection.

What other troubleshooting is available for Wi-Fi connection problems?

The apple website has a webpage with information related to Wi-Fi troubleshooting.  Click here to view that page.

This page was last updated on: August 18, 2016