iTech F.A.Q. (Frequently Asked Questions)

Welcome to the iTech FAQ! Here you will find timely and short answers relevant to various iTech related topics. If you do not see what you were looking for, please send us a line with suggestions.

How can I submit a Help Desk ticket?

iTech Support provides friendly, responsive service to the Texas A&M University-Kingsville community. Refer to our Support Hours Section below for the most up to date information on service hours and locations as they vary during the year. You can submit a ticket here!

How can I reset my Password?

You may reset your password at the following page. Note: This password is used for the following services; logging into campus computers, JNET, and Blackboard Learn.

What is GoPrint & How can I use it?

GoPrint is TAMUK’s print management solution. It is part of our effort to help cut down on waste and encourage better management of printing resources. For more information, continue reading here.

How do I connect to campus Wi-Fi?

The university provides near campus wide wireless connectivity to all current faculty, staff and students. Simply select either the javNET, javNET2 or javNET3 wireless SSID in your WIFI setup. Additional details are available here.  Please note: Any iDevice (iPhone, iPad) can NOT connect to javNET, however, javNET2 or javNET3 will work.

What is Safe Connect?

Safe•Connect is a network access control technology the university is using so it can provide wireless network services that comply with Texas A&M University Kingsville network access policies. Additional details are available here.

How can I sign up for emergency notifications?

You may sign up for emergency notifications be following this guide.

How do I log in to Blackboard Learn?

You can log into Blackboard Learn via JNET. For more information, please see this link.

What is JNET and how do I log in?

JNET is a comprehensive web portal connecting students, faculty and staff to their web-based services at Texas A&M University-Kingsville. With just one login to JNET at, users can access a host of information.

Students can find access to: Registration information, records and grades, Blackboard, DegreeWorks, financial aid, billing services, university email account, Jernigan Library, Blue and Gold Connection, and many other campus sites.

You may log into JNET here.

What is E-Desktop?

Information coming soon.

What is my TAMU-K Username and How do I find it?

Your username is similar to this example; kuabc123. More information can be seen here.

What is my TAMU-K Banner ID and How do I find it?

Your banner id is similar to this example; K12345678. More information can be seen here.

How can I access and activate my student email?

The following information is for brand new users wanting to access and activate their student email. Please follow the pdf guides here for android or iphone.

How can I setup my student email on an iPhone or Android device?

Information for an iPhone can be viewed here. If you have an Android, check this guide.

What is Microsoft OneDrive?

Information about OneDrive can be seen here.

This page was last updated on: January 12, 2017