Information Technology Services (ITS)

ITS Support (Help Desk)

ITS Support Services


ITS Support provides responsive service to the Texas A&M University-Kingsville community. We can assist students, faculty and staff with a variety of services, such as technical assistance, hardware and application set-up, password reset, providing downloadable software, purchasing information, and more. 

ITS Support is staffed by Client Support Specialists, as well as trained student employees. Help Requests may be submitted online by logging into: itsupport.tamuk.edu 

For urgent issues call (361) 593-4357.

Contact the ITS Helpdesk at:
361-593-HELP (4357)

Come by:
By appointment (call 361-593-4357)
Location: Jernigan Library, Library Commons
Walkthrough:

Please see our WiFi Connection Guide for assistance in connecting to a TAMUK WiFi network.

If you require additional assistance, please contact the ITS Help Desk by phone, in-person or online.

ITS Help Desk Phone Line:
361-593-HELP(4357)

Come by In-Person:
By appointment (call 361-593-4357)
Location: Jernigan Library, Library Commons

Submit a Ticket Onlineitsupport.tamuk.edu 

Campus Directory contact information is derived from the Work Contact Information section of your Personal Information profile in Workday. Please see our Update Campus Directory page for instructions on how to properly update your information in Workday and the Campus Directory.

 

Suspicious looking emails should be forwarded to our TAMUK Email Verification address at: verify.email@tamuk.edu 

An Accessibility Conformance Report (ACR), sometimes referred to as a VPAT, is a document that outlines how a product conforms to various accessibility criteria. ACRs for software used by Texas A&M University-Kingsville are compiled in the ACR Repository. This online repository is used to determine whether each software is approved for use, depending on the accessibility evaluation.

Websites, web applications, purchasing, maintaining, developing or using software or hardware must comply with the Texas EIR Accessibility statues and rules. If it is not possible, a Digital Accessibility Exception Request form will be required.

The Digital Accessibility Exception Request form previously known as Ellucian Workflow with JNET Employee Quick Links has also been updated. If asked to submit an exception form, please use this new form, select Texas A&M University Kingsville under the Agency drop-down menu.

Laserfiche is a complete enterprise document content services system that combines powerful capture, processing, storage, retrieval and distribution of your documents and records. In addition to enterprise content management, Laserfiche provides drag-and-drop digital task automation for more efficient business process operation. Built in security, auditing, and DoD 5015.2-certified records management functionality supports Texas A&M University System records retention requirements.  Laserfiche integrates with SharePoint and many other Microsoft applications. Some integration comes standard with Laserfiche.

TAMUK utilizes A&M System Laserfiche Shared Services and our Laserfiche server is located in College Station.  NetIDs are College Station’s usernames to access System resources and we have to use a NetID to log in.  

Laserfiche Document Management System

ITS is available to Faculty and Staff to provide downloadable software, vendor purchasing information, and forms necessary for a variety of ITS Services.

Please visit the links below to benefit from ITS services.

Alumni Services

Retiree Services

ITS can provide Ethernet desktop, server, and departmental connections in buildings that are not currently connected to the campus network upon request. Please note that connecting the building to the campus network will require costs based on the physical location of the building. Each building is handled on a case by case basis.

To submit a request for connection services, please complete our Ethernet Drop Request form.

Please see our Research Compliance Office website for information about TX-RAMP and FED-RAMP Certification.

You may also find a list of TX-RAMP Certified cloud Products in our TX-RAMP Repository.