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Information Technology Services (ITS)

ITS Service Catalog

Help Desk Support

ITS Support provides responsive service to the Texas A&M University-Kingsville community. We can assist students, faculty and staff with a variety of services, such as technical assistance, hardware and application set-up, password reset, providing downloadable software, purchasing information, and more. 

ITS Support is staffed by Client Support Specialists, as well as trained student employees. Help Requests may be submitted online by logging into: itsupport.tamuk.edu 

For urgent issues call (361) 593-4357.

Contact the ITS Helpdesk at:
361-593-HELP (4357)
Come by:
By appointment (call 361-593-4357)
Location: Jernigan Library, Library Commons

Bomgar is a remote support solution that gives a technician remote access to end-user systems in order to better resolve device issues.

For a detailed list of ITS Hardware and Software Standards, please see the Hardware & Software Standards selection on the Hardware & Software Standards page.

To comply with federal and state accessibility laws, a Voluntary Product Accessibility Template (VPAT) is required before software or hardware can be ordered or installed. If it has been determined the vendor provided a non-compliant VPAT, an accessibility exception may be requested. The exception process can take some time, as approvals are needed by the department chair, the Electronic Information Resources Accessibility Coordinator, and the President.

Viewfinity allows users access for the Install, Update, and Removal of software packages and patches that have been approved. (Check the task bar on your computer for a blue box with the infinity symbol to see if the computer has Viewfinity.)

In cases where the software you need is not already installed on your PC:

  1. If you are trying to install an application that is not already on the Viewfinity Standards List you will see a dialog box stating that the application requires administrative privileges. You will be prompted to enter your name in the dialog box and click OK as well as submit a Help Desk ticket. This information is then sent to iTech where the software is checked for accessibility (VPAT) and if the software is secure. You can expect to have a response typically within 1 business day.

  2. You can always call the ITS Help Desk at 361-593-(HELP) 4357 to open a ticket to install the software.