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iTech

F.A.Q. (Frequently Asked Questions)


Welcome to the iTech FAQ! Here you will find timely and short answers relevant to various iTech related topics. If you do not see what you were looking for, please submit a ticket by calling our Help Desk at: (361) 593-4357, or visit us in person at the Jernigan Library in the main commons area.

 

Frequently Asked Questions: Students

iTech Support provides friendly, responsive service to the Texas A&M University-Kingsville community. Refer to our Support Hours Section below for the most up to date information on service hours and locations as they vary during the year. You can submit a ticket by calling our Help Desk at 361-593-HELP(4357).

You may reset your password at the TAMUK Password Reset page. Note: This password is used for the following services; logging into campus computers, JNET, and Blackboard Learn.

GoPrint is TAMUK’s print management solution. It is part of our effort to help cut down on waste and encourage better management of printing resources. For more information, continue reading at TAMUK GoPrint.

The university provides near campus wide wireless connectivity to all current faculty, staff and students. Simply select either the JavNET or JavNET2 wireless SSID in your WIFI setup. Additional details are available at WiFi Connect.  Please note: Any iDevice (iPhone, iPad) can NOT connect to javNET, however, javNET2 or javNET3 will work.

 


Safe•Connect is a network access control technology the university is using so it can provide wireless network services that comply with Texas A&M University Kingsville network access policies. Additional details are available in the Safe Connect document.

You may sign up for emergency notifications by following this Emergency Notifications guide.

You can log into Blackboard Learn via JNET.

JNET is a comprehensive web portal connecting students, faculty and staff to their web-based services at Texas A&M University-Kingsville. With just one login to JNET at jnet.tamuk.edu, users can access a host of information.

Students can find access to: Registration information, records and grades, Blackboard, DegreeWorks, financial aid, billing services, university email account, Jernigan Library, Blue and Gold Connection, and many other campus sites.

JNET Instructions


Information coming soon.

Your username is similar to this example; kuabc123. More information can be found in this Obtain Your User Name document.

Your banner id is similar to this example; K12345678. More information can be found in this Find Your Banner ID document.

The following information is for brand new users wanting to access and activate their student email. Please follow the pdf guides here for android or iphone.

Information about OneDrive can be found in this OneDrive Features document.


Frequently Asked Questions: Apple/Mac Devices

iTech Support Services requires that all Mac/Windows computers/laptops have an anti-virus program installed.  

iTech Support Services provides McAfee for Macs and Windows for all students.  The VirusScan downloads intended for home use can be found at the bottom of our iTech Software page.


Some Mac users have uninstalled McAfee by dragging the application from the Applications folder and into the trash can.  Others have used the following steps to uninstall McAfee:
Steps to uninstall:

  1. Click Go from your Finder window.
  2. Select Applications.
  3. Double-click the McAfee Internet Security Uninstaller.
  4. Select the checkbox beside Uninstall SiteAdvisor.
  5. Click Continue.
  6. Enter your admin password and click OK.
  7. Click Finish.

There are programs that can help to remove McAfee from your Mac, such as the McAfee Virus Scan Uninstaller (formerly known as Virex).
However, another step you can take to help uninstall McAfee is to follow the instructions listed below:

To uninstall McAfee on Macintosh computers:

  1. Log on as an administrator or with root account permissions.
  2. Open the Terminal window.
  3. Type sudo /Library/McAfee/cma/uninstall.sh and press ENTER.
  4. Type the logged on administrator or root account password and press ENTER to uninstall the Agent.
     
    NOTE: During the removal, you will see the following messages: stopping McAfee agent and McAfee agent stopped.
     
  5. Restart your computer when the uninstall is complete.
Please Note: iTech Support Services does not support, authorize, or enforce the use, installation, or management of these instructions. By using the information above, you are solely responsible for your un-installation, management, and use of these commands. Please exercise caution when typing this information.

If you walk into different areas on campus and notice that your iPhone is automatically changing the network it was connected to, you can stop it by going into your settings, click on Wi-Fi, then turn off the, "Ask to Join Networks" option.


The university provides near campus wide wireless connectivity to all current faculty, staff and students. Simply select either the javNET, javNET2, or javNET3 wireless SSID in your WIFI setup. Additional details are available via the WiFi Connect page.

Be advised that any other networks than those listed above are not authorized TAMUK wireless networks.


If you're experiencing drop-outs or slow performance (especially after an update to the latest iOS version) —and the other devices and machines are working fine with Wi-Fi—then click on the Reset Network Settingsoption under General > Reset in Settings. Any incorrectly configured network connections or temporary bugs should be cleared out by this action, though you'll need to take a few moments to reconnect to your Wi-Fi afterwards.

Apple itself recommends getting your device to forget the Wi-Fi network you're connected to and then reconnecting from the beginning: this tells the wireless network to treat it as a new piece of hardware and may help resolve the problems with the previous connection.


The apple website has a webpage with information related to Wi-Fi troubleshooting.  See How to Troubleshoot Wi-Fi Connectivity.